Delivery & Returns Policy
1. Order Verification
All orders are subject to verification prior to dispatch.
Foreman may contact the customer to confirm:
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Product specification
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Delivery requirements
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Application requirements (where relevant)
Foreman reserves the right to:
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Refuse or cancel any order where information is incomplete or incorrect
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Cancel orders where billing and delivery details cannot be verified
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Decline or cancel orders prior to dispatch where verification cannot be completed
2. Build & Dispatch
Machines are assembled and tested prior to dispatch.
Lead times may vary depending on product availability, assembly requirements, and delivery location. Estimated lead times will be confirmed prior to dispatch.
3. Pre-Dispatch Record
Each machine is:
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Serial recorded
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Configuration logged
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Photographed prior to dispatch
This creates a permanent dispatch record.
4. Delivery Method
Delivery is made via pallet courier with tail-lift service.
Delivery is:
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Kerbside only
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Subject to suitable hard-standing access
The customer is responsible for ensuring that delivery can be completed safely.
Failed deliveries due to access restrictions, unsuitable ground conditions, or customer absence may result in additional charges.
Redelivery charges may apply in accordance with courier rates.
5. Delivery Areas & Additional Charges
Standard delivery pricing applies to mainland UK only.
Additional charges may apply for:
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Scottish Highlands and Islands
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Northern Ireland
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Offshore locations
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Remote or extended delivery postcodes
Where applicable, additional delivery costs will be confirmed prior to dispatch.
Foreman reserves the right to:
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Adjust delivery charges based on location
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Cancel orders where delivery is not commercially or operationally viable
6. Delivery Inspection
Customers must:
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Inspect goods on delivery
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Record any visible damage on the delivery note
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Report damage within 48 hours
Where visible transit damage is present, customers should record the delivery as "Damaged" on the courier proof of delivery documentation at the time of receipt.
Customers should retain all original packaging until the machine has been inspected and accepted.
Failure to do so may affect the ability to process claims.
7. Proof of Delivery
A signature is required on delivery.
Identification may be requested where necessary.
8. Returns
Returns must not be sent to the registered office address unless specifically authorised by Foreman.
All returns require prior authorisation and a Return Merchandise Authorisation (RMA) number.
Returned equipment must be:
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Complete
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Unmodified
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Correctly packaged and secured
All fuel and oil must be drained from returned equipment prior to transport.
Foreman and its transport providers reserve the right to refuse collection or delivery of equipment containing hazardous fluids.
Foreman is not responsible for damage caused by inadequate return packaging.
9. Change of Mind
Customers are responsible for return shipping costs.
Where equipment has been used beyond what is reasonably necessary to inspect its nature, characteristics and operation, including the introduction of fuel, oil or water into the machine, a reconditioning deduction may apply where permitted by applicable UK consumer legislation.
10. Inspection and Use
Customers may inspect goods to assess their nature, characteristics and operation as permitted under applicable UK consumer legislation.
Use beyond what would reasonably be possible in a retail environment, including introducing fuel, oil or water into the machine, may result in a reduction in any refund where permitted by law.
11. Fault Reporting
Customers must contact Foreman prior to returning equipment.
Where a fault is confirmed, repair, replacement, or refund will be handled in accordance with applicable UK consumer legislation.
Transport costs may be reimbursed following assessment.
12. Transport Responsibility
Unless otherwise agreed, customers are responsible for arranging transport of equipment to Foreman for inspection or assessment.
If a fault is confirmed as a valid warranty claim, Foreman may arrange collection using its nominated transport provider or reimburse reasonable standard mainland UK courier costs, as agreed in advance.
If no fault is found, or the issue is not covered under warranty, all transport costs remain the responsibility of the customer.
13. Consumer Purchases (UK Only)
13.1 Consumer Cancellation Rights
Eligible consumers may cancel their purchase within 14 days of delivery in accordance with applicable UK consumer legislation.
Customers are responsible for return shipping costs unless otherwise required by law.
Standard outbound delivery charges will be refunded where applicable.
Any reduction in value resulting from handling beyond that reasonably necessary to inspect the goods may be deducted from the refund where permitted by law.
Once returned goods have been received, inspected and approved, any refund due will be processed to the original payment method without undue delay and, in any event, within 14 days in accordance with applicable UK consumer legislation.
13.2 Faults (First 30 Days)
Where applicable under UK consumer legislation, customers may be entitled to:
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Refund
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Repair
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Replacement
Transport costs may be reimbursed following confirmation of fault.
13.3 After 30 Days
Standard warranty terms apply.
14. Misuse Exclusions
Misuse includes, but is not limited to:
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Frost damage
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Dry running
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Overheating
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Use of unsuitable chemicals
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Modification
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Operation outside machine specification
15. Condition Checks
Returns may be refused where:
- Equipment has been modified
- Components have been substituted or removed
- Serial numbers have been altered, removed or do not correspond with Foreman's dispatch records
16. Liability
To the extent permitted by applicable law, Foreman is not liable for:
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Incorrect use of equipment
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Third-party labour
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Indirect or consequential losses
17. Statutory Rights
Nothing within this policy affects statutory consumer rights under applicable UK law.