Warranty & Service Policy
Foreman provides a manufacturer’s warranty intended to support professional use, long-term serviceability, and reasonable ownership expectations for Foreman equipment.
1. Warranty Structure
All warranties operate on a Return-to-Base (RTB) basis.
Assessment, diagnosis, and repair are carried out at the Foreman UK workshop.
2. Warranty Authorisation
Warranty returns require prior approval.
A Return Merchandise Authorisation (RMA) number must be issued before any machine or component is returned.
Unauthorised returns may be refused.
3. Transport
Customers are responsible for transport to and from Foreman.
If a valid warranty fault is confirmed following assessment, reasonable transport costs are limited to standard mainland UK courier rates unless otherwise agreed in writing.
4. Warranty Coverage
Foreman provides a 12-month warranty on Foreman-assembled machines covering defects in materials or workmanship relating to Foreman assembly and Foreman-supplied components.
This may include:
- Chassis and frame assemblies
- Foreman-installed plumbing and fittings
- Foreman-installed controls and assemblies
Warranty coverage applies to the original purchaser unless otherwise agreed in writing.
5. Third-Party Components
Engines, pumps, gearboxes, and other third-party components are covered by their respective manufacturers.
Warranty decisions relating to these components are made by the original component manufacturer in accordance with their own warranty policies and procedures.
6. Exclusions
The warranty does not cover:
- Normal wear items
- Frost damage
- Dry running or cavitation
- Overheating caused by prolonged bypass operation
- Damage caused by unsuitable chemicals
- Contamination or poor water quality
- Incorrect installation or operation
- Operation outside machine specification
- Abuse, misuse, or negligence
- Continued operation after a fault or abnormal condition becomes apparent
- Unauthorised modification or repair
- Cosmetic deterioration from normal use
Wear items may include:
- Nozzles
- Seals and O-rings
- Filters
- Trigger consumables
- Hoses damaged through misuse, abrasion, crushing, kinking, improper storage, external wear, or operation outside specification, unless a clear manufacturing defect is present at the point of first use
7. Conditions of Warranty
Warranty cover is subject to:
- Correct operation in accordance with Foreman documentation
- Use with an adequate and clean water supply
- Appropriate storage and frost protection
- Routine inspection and maintenance
- Operation within the machine’s intended specification
Proof of purchase and machine serial number must be provided when making a warranty claim.
8. Maintenance Records
The customer must be able to demonstrate that routine maintenance has been carried out.
This may include:
- Dated service logs
- Receipts for parts or servicing
- Maintenance records
- Evidence consistent with Foreman maintenance guidance
Foreman does not require servicing to be carried out by authorised dealers.
Failure to demonstrate reasonable maintenance consistent with Foreman guidance may result in warranty claims being declined.
9. Labour & Third-Party Costs
The warranty does not cover:
- Third-party labour
- On-site service work
- Call-out charges
- Loss of earnings
- Equipment hire
- Consequential losses
Foreman does not provide temporary replacement or loan equipment during warranty assessment or repair.
10. Technical Documentation
Technical guides and support documents are provided for reference and guidance only and do not replace machine-specific operating instructions supplied with the equipment.
11. Terms & Conditions
This policy should be read alongside Foreman Terms and Conditions of Sale.
12. Statutory Rights
Nothing within this policy affects statutory consumer rights under applicable UK law.